This week we highlight Michael Schecter, Director of Technical Operations at Software for Hardware. Michael brings a high level of urgency and dedication to his role and regularly amazes SFH customers with his quality of service.
Question: What led you to your role as Director of Technical Operations?
Michael: I started with Software for Hardware as an Information Technology (IT) Manager after being in the IT industry for 16 years. As we built new products and matured our infrastructure, I started getting more involved with our development process and became our scrum master (a facilitator of the team’s agile project management practices).
The Director of Technical Operations role presented itself as a natural result of joining both the IT side of the business with the rest of the technological stack. Since then, we’ve been able to improve our process for the good of the product and the growing SFH customer base.
I have really enjoyed learning about the door and hardware industry and continue to learn daily from our customers on how to provide the best product and improve their day-to-day experiences. I love my job and the positive outlook I get to see every day from both our customers and team.
Question: What is your favorite part of working for Software for Hardware?
Michael: It would have to be the interaction I get to have with our customers and team. A lot of places say we really are like a family at Software for Hardware. I also enjoy guiding our roadmap based on feedback from our customers as well as utilizing new technology.
Finally, working with our developers and our support team to build the best product we can is very rewarding. It makes you feel that every day you come to work you are truly making a difference.
Question: What is a hobby of yours?
Michael: Let’s see – I truly enjoy spending time with my wife of 21 years Jacquita and my 8-year-old son Elijah. I am a huge reader of both non-fiction and fiction in many different genres. I also am still an IT person at heart, so I typically have 2 or 3 home lab projects going on at any given time.