Current open positions
Technical Support Representative
INDUSTRY BACKGROUND
Software for Hardware focuses solely on the commercial door industry and with over twenty years of experience we understand how to apply the latest technology to help distributors run more efficient and profitable businesses. At Software for Hardware, we care about both our customers and our employees as we strive every day to build and support the best software possible for this industry.
JOB DETAILS
Software for Hardware is headquartered, and the position is offered in, Atlanta, GA. However, remote location would be considered for a candidate with the right skills and experience. Remote location must keep an EST timezone office hours of 9:00am – 5:30pm. Computer, phone, and internet service will be provided by the employer. The position may involve infrequent travel (2-4 trips/year).
JOB RESPONSIBILITIES
Provide responsive technical support to our small business customers via phone, email, and online collaboration to troubleshoot and resolve software issues. Specific job duties include:
- Remotely connect to customers’ computers to investigate and resolve software problems and investigate MS network or server issues.
- Remotely install software for new customers
- Remotely update customer software when new releases provided
- Communicate clearly with the development team when software coding fixes are required
- Write help documentation for our customers
- Run routine IT processes to update internal systems, load new software and backup databases.
- Participate in development of next generation cloud-based product
REQUIRED EXPERIENCE
- Microsoft IT network Protocols including RDS
- Microsoft SQL Server and Microsoft Access
- Microsoft Visual Studio and Visual Basic
- Hosted IT environments such as GoDaddy and AWS
- Experience programming in VB
- Web services cloud development
PREFERRED EXPERIENCE
- Experience with JavaScript and Node.js and C#
- Experience with ASP.net, Ruby
- Graphic design skills, HTML, CSS
- Bachelor’s Degree
WORK STYLE
- Positive and collaborative attitude
- Self-motivated and able to work with minimal supervision
- Creativity and willingness to solve problem
- Eager to learn and eager to grow your career
Software Developer & Programmer
INDUSTRY BACKGROUND
Software for Hardware focuses solely on the commercial door industry and with over twenty years of experience we understand how to apply the latest technology to help distributors run more efficient and profitable businesses. At Software for Hardware, we care about both our customers and our employees as we strive every day to build and support the best software possible for this industry.
JOB LOCATION
You may work from any location in the United States. Eastern Standard Time (EST) is preferred but not required. Computer, phone, and internet service will be provided by the employer.
JOB DESCRIPTION
Lead the development of a new cloud-based web application and aid in the occasional maintenance and development of our existing desktop application and website.
MAJOR RESPONSIBILITIES
- Develop and implement a new cloud-based web application from start to finish, based on our existing Windows Forms application
- Effectively plan the direction of the new product, and manage the delegation of tasks among the development team
- Occasionally help maintain and improve existing application
- Maintain and update company website
- Provide weekly status reports to manager
SKILLS & QUALIFICATIONS
- Excellent programming and critical thinking skills
- Proficiency with both frontend and backend web development
- Extensive knowledge of multi-tenant database design and implementation
- Knowledge of modern cloud design and infrastructure principles
- Knowledge of software architecture principles and deployment pipelines
- Self-motivated and able to stay on task without supervision
- Good communication and interpersonal skills, especially through email and telephone
- Able to form both long and short term goals and estimate the time and resources required to achieve them
- Able to creatively solve a wide variety of different programming problems and challenges
- Possessing a good eye for UI design
- Able to think through a product from the user’s point of view in order to create an exceptional user experience
- Ability to multi-task effectively
- Flexible and eager to continue learning
EDUCATION & EXPERIENCE
- Bachelor’s degree in any field – computer science or related field preferred but not required
- 4+ years’ experience in development, design, and implementation of software
ADDITIONAL SKILLS & EXPERIENCE
- Experience with Microsoft Visual Studio
- Experience with Microsoft SQL Server and Microsoft Access
- Experience programming in VB or C#
- Experience with JavaScript and Node.js
- Experience with ASP.net, Ruby
- Graphic design skills, HTML, CSS
- Prior experience in or knowledge of the door and hardware industry
MORE JOB DETAILS
- This is a full time job
- No heavy lifting is required
To apply, please send your resume to careers@softwareforhardware.com
ABOUT US
Founded by John Petersen in 1996, door, frame and hardware distributors across the United States, Canada, Mexico and the Caribbean recognize Software for Hardware as a leading software solution for over two decades. Software for Hardware focuses solely on the door industry and with over twenty years of experience we understand how to apply the latest technology to help door, frame and hardware distributors run more efficient and profitable businesses.
